Refund policy

Return and Refund Policy

Once an order is confirmed, THE MILLMEN generally does not accept return or refund requests. However, we value our patrons and strive to find fair and amicable solutions in the following situations:

1. Damaged Product:

  • Notify THE MILLMEN of any damaged product within 5 days from the delivery date via email to care@themillmen.com.
  • Include in the email the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product.
  • For multiple item shipments, only the affected product can be returned and replaced.
  • We will promptly resend and replace the damaged product(s) and collaborate with you on a satisfactory solution.
  • Expect a response to your email within 24-48 hours, with full assistance provided thereafter.

2. Missing Product:

  • Inform THE MILLMEN of any missing product within 5 days from the delivery date via email to care@themillmen.com.
  • Attach the order number, image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received.
  • While refund requests are not accepted, we will promptly resend the missing product.
  • Anticipate a response to your email within 24-48 hours, followed by full assistance.

3. Spoiled Product:

  • Report any spoilage of the product within 10 days from the delivery date via email to care@themillmen.com.
  • Provide the order number, date of packaging/date of manufacture, and clear images or a video of the spoiled product in the email.
  • Returns won't be accepted due to taste, texture, color, or aroma variances resulting from the natural production process.
  • We'll collaborate with you to find a satisfactory solution and assure a fair outcome after due investigation and diligence.
  • Expect a response to your email within 24-48 hours, followed by full assistance.

Please note that our commitment to natural production processes, the use of high-quality ingredients, and the retention of maximum nutritional value guides our policies in these matters. We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to contact us at care@themillmen.com.